Terms and Conditions
Overview
1.1. Visa Point Migration Services is an Australian registered business with Australian Business Number 96947581467.
1.2. Visa Point Migration Services provide services subject to the terms and conditions listed on this page.
1.3. The use of any information on this site or purchase of any services and assistance from Visa Point Migration Services is conditional upon accepting these terms and conditions.
Code of Conduct
2.1 Under Australian law, a person who wishes to operate as a migration agent must be registered with the Migration Agents Registration Authority (MARA). MARA is the migration advice professions self-regulatory body. Our Agents are registered with MARA in Australia, which authorises us to provide Australian immigration advice.
2.2 We operate under a strict Code of Conduct which is administered by MARA, to ensure the utmost professional conduct in all our dealings with customers. Please find here a copy of the ‘Information on the Regulation of the Migration Advice Profession’. You acknowledge that you have had access to and the opportunity to read this document in full prior to making any payment to Visa Point Migration Services.
Our Service
3.1 Subject to the different requirements of our clients on the assistance in the Australian migration and education process we offer different levels of personalised migration and education services.
3.2 The service we provide to our clients may vary from time to time. You agree to give the migration agent clear instructions as to what you want the migration agent to do for you, and to clearly advise us if you have any special requests in the carrying out of those instructions.
3.3 We may refuse your instructions if what you want us to do is illegal or unethical.
Payment of Service
4.1 You agree to pay incurred fees when you use our service. All Professional Fees (Service Fee) paid to Visa Point Migration Services may be subject to 10% GST. This service fee does not cover the costs associated with the immigration process such as visa application charges for the Government, Police Repot applications (ex. PCC, AFP), English language tests (ex. IELTS, PTE), skill & medical assessments (ex. TRA, VETASSESS), etc. Please note that we are not in any way responsible for these fees.
4.2 Under any circumstances, the Service Fees payment made to Visa Point Migration Services are non-refundable. As soon as payment is received, you are deemed to have engaged the service of Visa Point Migration Services. It is our discretion if we decide to refund any part of Service Fee once you have signed our Fees and Service Agreement and paid any part of our Service Fees.
4.3 All professional fees (Service Fees) prices can be changed by Visa Point Migration Services at any time without any notice. However, if you have a client agreement with Visa Point Migration Services, you are required to pay the stipulated fees as in the agreement for the work specified.
4.4 During our representation if the is an increase of fees by the Department of Home Affairs application, skills assessment authority or other such fee increase other than our professional fees, you are required to pay the fees difference within prescribed timeframe.
Guarantee of Visa
5.1 We agree to handle your case to the very best of our ability, and to do all that is reasonably and ethically in our power to bring about desirable results. Under any circumstances we do not mislead you as to your prospects of success in your case. We cannot be held responsible for any inaccuracy arising from changes to such legislation and policy which are not publicly available at the time the Service is provided or which may occur after the service has been provided. The accuracy of our advice depends on the exhaustive, correct information provided by you.
5.2 We are not responsible for any inaccuracy of our advice due to the incorrect/misleading information provided to us on your part with respect to your circumstances. Visa Point Migration Services is not part of the Australian Government or Department of Home Affairs and we do not have the authority to grant you a visa or make any other decision on a nomination and/or visa application. We can only assist and advise you in your migration process to Australia. Please note the final decision on all visa applications are made by the Department of Home Affairs.
Provision of Information
Collecting personal information is necessary for us to provide you with the right advice to apply for an Australian visa or assisting you to enrol in a particular college, institute or university. You agree to provide us with any information or documents we request of you to assist in the preparation of your case. You must let us know immediately if you are unable to provide any of the requested documents. We will use and rely on information provided by you in the provision of the service without having independently verified or assumed responsibility for the accuracy or completeness of such information. We can verify some of your documents issued within Australia, however, most overseas documents and information is difficult to be verified. Accordingly, the information provided by you must be exhaustive, correct, including contact details such as e-mail, mobile phone numbers, contact address etc. If the information provided by you is not correct, our advice may not be accurate. If you choose not to provide certain information this may affect the accuracy of our advice. Please ensure that all documents and information provided to us is true and correct, otherwise it could result in visa refusals, nomination refusals, visa cancellations and further adverse actions such as bar on visa application for relevant applicants.
Disclaimer of warranties, waiver
Whilst the author of this website (www.visapoint.com.au) and papers has taken all reasonable steps to ensure that the information contained in this paper is true and correct at the time of printing/ publishing, it is no substitute for diligent enquiry to be made by any person intending to rely upon its content. Visa Point Migration Services gives you no warranties of any kind, express or implied, as to the content of this web site. You expressly agree that your use of this site is at your sole risk. Visa Point Migration Services does not warrant that this site, its server, or email sent from this site are free of error, viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
Limitation of liability
To the extent that liability cannot be excluded, the liability of Visa Point Migration Services, its owners, directors, employees, consultants and partners is limited to the cost of the service we provide to our client. To the greatest extent possible by law, the Client must indemnify and hold harmless Visa Point Migration Services, its owners, employees, agents and related companies against all liabilities (including legal costs on a full indemnity basis) incurred by the indemnified person in connection with the provision of the service, except the liability arising from the negligence or default of any of the indemnified persons.
Privacy Policy
Collecting personal information from clients is necessary for us to provide you with the right advice to apply for an Australian visa. We will safely store any information you enter on our website or any information you provide us orally or in writing. All enquiries and your personal details are treated with the utmost confidentiality, in accordance with the MARA Code of Conduct. Please be assured that we take every possible measure to keep your information private. In general, we will disclose your personal information to conduct our business, to provide and market our services, to communicate with our clients, to comply with our legal obligations and to and improve our services. Please review our Privacy Policy to understand our practices.
Disputes
We want you to be content with our service. At any time if you think there is any problem in our service please inform us by email or by post. You must adhere with all conditions listed on our Fees and Service Agreement which you will sign before starting using our services. We will try to solve the problem immediately in all interest if possible any dispute related in any way to our service shall be submitted to confidential arbitration in Brisbane, Australia. Arbitration under this agreement shall be conducted in accordance with the procedure adopted by the Australian Centre for International Commercial Arbitration (ACICA). The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Copyright notice
All content included on this site, such as text, graphics, logos, button icons, images, pictures, layout, digital downloads, data compilations, and software, is copyright. Other than for the purpose of and subject to the conditions prescribed under the Copyright Act, no part of this publication may be in any form or any means (electronic, mechanical, micro copying, photocopying, recording or otherwise) be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose or stored in a retrieval system or transmitted without prior written permission from Visa Point Migration Services. By logging on to our website you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via www.visapoint.com.au website or your access to it.
Closing
Headings in these terms are for convenience only and do not affect the interpretation of these Terms. Visa Point Migration Services may vary any of the ‘Terms and Conditions’ and any other information relating to the service at any time, and your subsequent use of the website will be governed by the varied Terms. In the event that any of the provisions of these ‘Terms and Conditions’ are or shall become invalid, illegal or unenforceable, the remainder shall survive unaffected. This web site contains links to other sites. Please be aware that we are not responsible for the content of these sites.